Healthcare and social services IT programs carry a different kind of accountability — the people depending on these systems are often the most vulnerable. PMO360 has delivered digital transformation inside government health and social services programs where accuracy, privacy, and continuity are non-negotiable.
Clinical and social services systems must meet strict privacy requirements (PIPEDA, PHIPA, FOIPPA), integrate across departmental boundaries, and be adopted by frontline workers who weren't involved in the design. PMO360 understands this environment from the inside.
Experience delivering programs that span Health, Social Development, and Extra-Mural — coordinating across multiple ministries and service lines.
Project governance designed to satisfy PIPEDA, health privacy legislation, and government security requirements.
Hands-on delivery of Salesforce-based case management, inspection, and payment systems for social services programs.
Change management and training programs designed for social workers, inspectors, and case managers — not just IT staff.
Authored operational procedures including triage, escalation, Jira-based tracking, and training enablement frameworks.
Managed delivery with 20+ developers across Salesforce automation, digital inspections, and foster and adoption platforms.
Delivered a multi-stream digital transformation initiative, implementing enterprise workflows and system modernization across multiple service areas. Established standardized support procedures, including triage, escalation, Jira-based tracking, and structured training enablement
Working on a healthcare or social services IT initiative? Let's talk.
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