Telecommunications programs operate at national scale, under regulatory pressure, with complex vendor ecosystems and millions of subscriber records at stake. PMO360 has led enterprise integration and identity modernization programs at this scale - from initiation to hypercare.
Vendor-heavy delivery environments, legacy infrastructure, and the complexity of national subscriber data create compounding program risk. Integrations touching customer identity, billing, and network systems require precise governance and cross-functional coordination.
Led multi-year national IT programs spanning customer identity, enterprise integration, and master data automation across millions of records.
Managed delivery alongside IBM, Ericsson, and other Tier-1 vendors - enforcing SOWs and aligning delivery timelines.
Designed and delivered Customer Master Data Automation programs to consolidate fragmented subscriber records into a single source of truth.
Led National Identity and Verification Integration programs in compliance with regulatory identity requirements.
Oversaw integration design across billing, CRM, network provisioning, and identity systems.
Established steering committee governance, risk registers, and executive reporting frameworks for programs spanning multiple years and geographies.
Led a 5-year national IT modernization program (2017-2022) covering Customer Master Data Automation and National ID and Verification Integration. Managed delivery alongside major IT vendors across a complex multi-system enterprise environment at national scale.
Leading a national-scale integration or modernization program? Let's talk.
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